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Workplace Communication Essentials: Practical Skills For Workplace Success builds the core skills you need to communicate clearly and confidently at work. You’ll begin by shaping the right communication mindset and learning how to introduce yourself with impact. From there, you’ll strengthen active listening, think on your feet, and organize your ideas logically—so your messages are understood the first time. As you progress, you’ll learn to give clear instructions, adapt your communication to different situations, ask powerful questions, and explain your reasoning effectively. The program concludes with integrated practice sessions that bring all your skills together.
Total Sessions: 20
Max Duration: 8 weeks
Mentoring: Group of 5
Interaction: Online
Content
Content
Concept — Building The Right Communication Mindset
Prepare your mind for powerful communication
Develop confidence and self-awareness in workplace communication
Replace hesitation with clarity and purpose
Build a growth mindset for continuous improvement
Concept — Introducing Yourself With Confidence
Make a strong first impression
Structure a clear and professional self-introduction
Highlight relevant information based on context
Create positive first impressions
Concept — Active Listening
Listen to understand
Active listening through RASA (Receive, Appreciate, Summarize, Ask)
Listen attentively without interruption
Level up your empathy through active listening
Concept — Paraphrasing and Summarizing
Check your understanding before you proceed
Restate ideas accurately in their own words
Summarize discussions effectively
Confirm understanding before moving forward
Concept — Speaking Impromptu
Express your thoughts clearly, even on the spot
Learn how to think fast, and speak clearly when asked to speak
Frameworks for impromptu speaking
Stay focused and clear under pressure
Concept — Asking Good Questions
Ask better questions and become more confident
Frame open and purposeful questions
Gather more information
Come across as smart and lead conversations further
Concept — Sequencing Your Ideas
Organize your thoughts and speak with structure
Organize ideas in logical order
Present information step by step
Conclude your message memorably
Concept — Stating Facts
Share information accurately and confidently
Differentiate between facts and opinions
Share information accurately
Support communication with clear data
Concept — Stating Reasons
Explain the 'why' behind the idea
Explain the 'why' behind your ideas
Be convincing in your communication
Distinguish between reasons and excuses
Concept — Cause and Effect
Connect ideas logically and communicate convincingly
Connect actions to outcomes
Build logical and convincing messages
Concept — Sharing Future Plans And Actions
Communicate next steps with clarity and ownership
Communicate next steps accurately
Use appropriate future tense and words/phrases
Concept — Giving Clear Instructions
Give directions that others can actually follow
Deliver step-by-step instructions
Use sequencing words
Be clear when making assumptions
Concept — Adapting Your Communication
Adjust your style and improve your impact
Set the context
Share details that are suited to the audience
Use the right tone and style
Concept — Showing Appreciation Professionally
Recognize others and build trust
Share feedback professionally
Recognize others' contributions
Build trust at the workplace
Concept — Writing Effective Emails
Write emails that help you achieve your purpose
Write clear and concise emails
Structure the messages
Have a clear CTA
Communicate with clarity. Influence with confidence. Lead with presence.
Enroll now to master the art of executive communication and project the power of a true leader.
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